The allotted number of revisions is based on your selected package, and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are unchanged. You will have your revised design in 48 hours.
The Web Carvers has a 48-72 hours turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service, the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
Logo Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.
Web Carvers offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstance:
Suppose you are unsatisfied with the initial designs of the logo or the website. You can request a 100% refund on your project.
Web Carvers offers a 100% Refund on all its design services. However, it is not an unconditional 100% refund, and certain conditions still apply.
The Web Carvers Refund Policy will be Void if:
To claim your refund, please follow the following steps
Dial our Toll-Free Number # (817) 405-9371 and speak with your respective Project Manager to initiate a refund.
Live Chat. Click here to start chatting now and speak with a representative to initiate a refund.
Sending us an Email to initiate a refund.
As soon as we receive your refund request, we will respond to it at our earliest; once the required analysis is completed, we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reasons unrelated to the service itself, the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will result in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by The Web Carvers unless mutually agreed with by the company and the customer through written communication. The information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
The Web Carvers will do their best to meet your requirements, and our designers do their best to fulfill your expectations. We believe in providing the best designs, and each of our designs is well-researched and well-crafted.
9.1. No waiver by the Company of any breach of this Agreement by the Client shall be held to be a waiver of
any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as
cumulative, that is, in addition to every other remedy provided herein or by law.
9.2. The failure of the Company to insist on strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Company may have regarding that specific instance only and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.
The Web Carvers is primarily a design service and design consultancy provider. We will design and develop
the services that the client needs. On occasions, our packages and services purchased will include technical
aspects to help the client with their websites and emails. The Web Carvers will provide the client with the
basic information regarding those services and the settings required to make those services works.
The Web Carvers will not be responsible for providing detailed training or installations of said services
on the Customer's end. Such services may include but are not limited to:
The Web Carvers will deploy the website for the customer on A Hosting server provided by us.
Hosting Service provided by The Web Carvers is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider.
A Hosting server provided by the customer (purchased from a Third Party)
In the event the website is hosted on a third-party web server purchased by the customer, Web Carvers will not be held responsible for any kind of server or hosting-related issues.
There is no Service Level Agreement (SLA) between the client and The Web Carvers in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service. Website Content Management System (CMS: Content Management System)
The Web Carvers will provide the customer with a user manual to use the Website CMS (Content Management System).
The Web Carvers will not be responsible for training the client in the said Website CMS (Content Management System).
The Web Carvers will be providing the customer with the necessary settings and information to install the emails on their end.
The Web Carvers will not be responsible for installing said emails onto the customer end.
The Web Carvers will not be held responsible in any way for the customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.
All Feedback requests or Revisions Requests, Refund Requests, or any other instructions that pertain to the order
need to be done through the OctaGroup Design Services Design Utility Account platform in order to be considered official.
The Web Carvers will not be responsible for any communication done via any platform other than OctaGroup Design Services Design Utility Account or any phone numbers not provided by us or given on our official website.
Emails Sent back and forth through the official email that “email@example.com“ are to be only considered forms of valid communication.
We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.
We take full responsibility for all the information provided through our official domains.
We rework the ordered design and keep on revising it until you are 100% satisfied (depending on your package).
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third-party email soft-wares such as Outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
All design order files are delivered to My Account per the date specified in the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies about revision & refund are subject to the date and time of the design order delivered to the client's account area. All design order files are delivered to "My Account" per the date specified in the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to the date and time of the design order delivered to the client's account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you with the final files.
If you require the final files again in the future, we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time, and we guarantee to respond immediately.
YOU agree that The Web Carvers is not liable for any correspondence from email address (es) other than the ones followed by our own domain, i.e., "@ firstname.lastname@example.org" or/and any toll-free number that is not mentioned on our website. The Web Carvers should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility for any communication through email address (es) under our own domain name or/and via toll-free number, i.e., already mentioned on The Web Carvers Website.
At The Web Carvers, we guarantee that all of our customers' logos are made from scratch. This way, you will have a logo that is tailor-made for your requirements. We guarantee that your logo will be unique and impress your clientele.